| Christopher Roberts 1611 Detwiler Ct York, PA 17403 US etrainer29@suscom.net |
Primary Phone:717-854-2334 URL: http://www.webspace.suscom.net/~etrainer29/index.html |
| MBA/Marketing Management | Resume #5684525 |
| OBJECTIVE | Marketing Management position that capitalizes on expertise in database mining, data analysis, product development and people skills. Experience in distribution, sales, sales lead generation, sales closing, customer service call center management, inventory management, hiring and design and implementation of business/marketing plans derived from analysis, research and team brainstorming |
| TARGET JOB | Target Job Title: | Installtion Manager, Marketing Manager, Customer Service Manager |
| Alternate Target Job Title: | Marketing V.P. ,Customer Support |
| Desired Job Type: | Employee, Temporary/Contract/Project |
| Desired Status: | Full-Time |
| Desired Salary: | 60,000.00 USD Per Year |
| Site Location: | On-Site |
| Description of my perfect job: My perfect job. A job that utilizes my marketing experience, management experience, presentaiton skills, analytical skills, enthusiasm and creativity. I am seeking a high level of responsibility. I want to manage departments and/or teams. I want interaction with many depatments. I want a position with a direct connection to the profitability and growth of the company. |
| Career Level | Management (Manager/Director of Staff) |
| Date of Availability: | 7/9/2003 |
| TARGET COMPANY | Company Size: | No Preference |
| Category: | Manufacturing and Production |
| Description of my ideal company: My ideal company will be growth oriented, customer oriented and employee oriented. The company should be flexible and aware of market changes with a well defined mission statement. Company will promote employees on merit, success and ability. Company should encorage and support employee education. I want to work people that are positive, excited, motivated and intelligent. |
| TARGET LOCATIONS | Relocate: | Yes |
| US-MD-Baltimore | US-PA-York/Lancaster |
| WORK STATUS | US | I am authorized to work in this country for any employer. |
| EXPERIENCE | 2/2001 - 11/2001 | Radio Shack | Baltimore/Maryland |
| M.I.T. |
| M.I.T./Sales Associate Radio Shack Columbia, Maryland Employed: February 2001 to November 2001 Store Management and Sales. Job functions include sales, customer service, time management, sales management, merchandising, payroll, inventory management, profit and loss statement analysis, expense reporting, loss prevention, people management and scheduling. Products lines include Compaq Presario computers, @Home high speed internet service, MSN Network Sales, RCA/DishNet Service, Ultimate TV, Starband high speed internet service, Sprint PCS Sales, Verizon Wireless sales, WebLink/Motorola two way text messaging and pagers, Sony audio and video, RCA audio and video as well as over 22,000 products and services provided by Radio Shack. I left RadioShack because I found it to be an unprofessional company, demanding unwarranted amounts of my time with an unprecedented lack of monetary compensation. |
| 10/1997 - 8/1998 | Hi Fi Theater | Baltimore/Maryland |
| President, Installer and Marketing/ Sales Manager |
| Entertaining Interiors (See following paragraph) broke up at the end of 1996. It was reorganized as Hi Fi Theatre. Hi Fi Theatre was both a high end hi fi retail store and an installation firm. After several months the retail store was abandoned and Hi Fi Theatre became a solo installation company. Installation of A/V, low voltage control systems and small computer networks became the primary business due to the major shift in consumer demand. Currently Hi Fi Theatre is again in transition to a marketing company with a focus on internet product procurement, Internet sales, Installer database development, direct marketing to consumers and joint ventures with local installers and contractors |
| 8/1994 - 3/1997 | Entertaining Interiors | Baltimore/Maryland |
| President and Marketing/ Sales Manager |
| Established an audio/video and computer retail sales and marketing business. Company incorporated in August of 1994. Company consisted of three partners in a 1/3, 1/3, 1/3 ownership position. Direct, target marketing aimed at new construction and renovation markets. Design and sales of multi-room audio/video and computer systems for offices, boardrooms and homes. Primary skills in marketing/sales, distribution, systems design, manufacturing, customer service, business law and installation. Strong communication skills, training skills, writing skills and a high aptitude for completing tough jobs. |
| 10/1989 - 4/1994 | Soundscape | Baltimore/Maryland |
| A/V sales and Installation |
| Worked weekends for Soundscape as an A/V salesperson while working at Polk Audio, Inc. Worked fulltime in A/V and installation after leaving Polk. Number 1 sales producer while working as full time employee. Left to start Entertaining Interiors. |
| 8/1987 - 8/1993 | Polk Audio Inc. | Baltimore/Maryland |
| Customer Service, Parts and Warranty Manager |
| Hired to initiate and develop Polk Audio’s Customer Service Department. Managed Polk Audio’s Warranty and Parts Department. Involved in marketing, product development, manufacturing and distribution. Extensive travel as a sales "expert". Sent to stores all over the US, including Tweeter, Bryn Mawr, and the Good Guys specifically for sales events. Trained inside and outside sales representatives. PC Training for new employees. Marketing representative on product development teams for three of Polk Audio's speaker lines. ( LS line, CS line and the RM3000 line) Promotional program development for sales. Development and management of Polk's automated dealer locator, automated phone mail system and automation of literature fulfillment. List manager for literature, sales leads, customer service leads and warranty card database. |
| EDUCATION | 5/1993 | Loyola College | US-Maryland-Baltimore |
| Master's Degree |
| MBA with marketing concentration GPA 3.4 National Marketing Honor Society Member |
| 8/1984 | Lebanon Valley College | US-PA-Annville |
| High School or equivalent |
| Liberal arts course work with a major in business. Course work to include biology, history, philosophy, calculus, statistics, music, literature, computer language, studio recording and chemist |
| AFFILIATIONS | 9/1994 - 5/1996 | Johns Hopkins University | Post Graduate Work |
| 4/1994 - 4/1994 | George Washington University | Certificate in Market Research |
| 6/1993 - 6/1993 | Softbite Corp | Paradox Certificate |
| SKILLS | Skill Name | Skill Level | Last Used | Experience |
| Management Experience | Expert | Currently used | 14 years |
| Proposal and Presentation Skills | Expert | Currently used | 12 years |
| Sales, Sales Management and Sales Training | Expert | Currently used | 14 years |
| Marketing Research | Expert | Currently used | 9 years |
| Home Automation Product Expert | Expert | Currently used | 7 years |
| Audio/Video Product Expert | Expert | Currently used | 14 years |
| Writing | Expert | Currently used | 20 years |
| ADDITIONAL INFORMATION | EXPERT COMPUTER SKILLS Microsoft * PowerPoint, Word, Excel,Access * FrontPage, Outlook * Windows 95,98,ME, XP, NT Macromedia * Dreamweaver * Fireworks Corel * WordPerfect * Certified in Paradox |
